route to work queue pega

You route to a work queue if anyone in the group can complete the assignment. Route assignment to work queue but direct current user to that assignment Report I have a requirement that a duplicate case check occur while user is processing the case.

Pega Notes Pdf Class Computer Programming Inheritance Object Oriented Programming

In assignment shape choose routing as Custom and WorkList.

. Write your custom router activity similar to below. There are several ways of mapping a specific request to a queue. In the Router field press the Down Arrow key and select a router activity that sets.

For example you route an assignment to the payroll department work group because anyone in the group can. In the Routing section select Custom from the Route to list. In Pega 7 we can implement in the same way.

You route to a work queue if anyone in the group can complete the assignment. A queue is a temporary container that holds and processes incoming chat and messaging requests. For example you route an assignment to the payroll department work queue because anyone in the group can.

Pega Chat allows you to define this limit at three different levels. To process employee compensation. A value that applies to all the CSRs handling text-based interactions.

In the Assignment type list select WorkBasket.

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